NHS will break even
Well, Kate Silvester says that there's 30% waste to be taken out of a given care pathway at any point in time. Not that NHS is wasteful, just that the pace of change: of our understanding, of medical technology, of medicine, is so fast that a care pathway which was efficient and perfectly designed around patients a few years ago is no longer the best we can do.
BUT - politicians' mantra is "fewer managers, more front-line staff". Forgive me, but front-line staff have a day job looking after patients, and are rarely if ever given any opportunity to look ahead strategically and plan to change things.
A quick look at management to staff ratios finds NHS ratio at one manager for every 25 staff, compared with a public sector average of 1:18 and a commercial average of 1:15. If NHS is supposed to model itself on the best commercial competitors, then might it need more managers, rather than fewer? A look at service improvement reveals a similar figure - across the commercial world the ratio of dedicated service improvement staff to everyone else is around 1:100 - for a company with 1500 employees, they would have 15 staff dedicated to looking at ways to improve the way they do things. Picking a large hospital trust (nameless for confidentiality reasons) of around 12000 staff, they have around 6 service improvement staff (and I'm not counting that "everybody has service improvement in their job description" - how many staff in commercial organisations don't???) - and they are comparatively successful with a comparatively high ratio (1:2000!).
Public Services in Britain do have something to learn from successful commercial companies. But not necessarily about cutting costs. And commercial companies have a lot to learn from the operation of some public sector organisations
0 Comments:
Post a Comment
<< Home